1st Sure Flats Insurance Claims

1st Sure Flats Insurance Claims Help

At 1st Sure Flats insurance we believe in making flat, apartment and block of flats insurance as easy as possible, and that goes for when making a claim. That’s why we’ve  put together this simple guide as to what you need to do in the event of a claim:

  • If you suffer a loss you need to notify your insurers as soon as possible
  • Advise the appropriate authorities in the event of a loss or damage (e.g. police)
  • Take all reasonable steps to minimise the loss
  • Take all reasonable steps to prevent a loss spreading
  • Notify the claim promptly
  • Not carry out any repair work without the express consent of the insurer unless you are doing so to prevent further loss
  • Not hinder the insurer in the claims investigation process and assist them at all times

Please note: Failure to comply with the above may mean you jeopardised your claim and rendered it invalid.

Claims Telephone Numbers

See the table below for the claims phone number for the insurer that you are insured by.

Aviva UK   0345 302 8424
Covea Insurance (previously Sterling Insurance) 0330 134 8187
AXA Insurance 0370 8507134
AXA Management Liability Policy 0800 9556111
NIG 0345 300 4647

When reporting a claim it will speed matters up if you have the following information to hand:

  • The full risk address at which the incident occurred
  • The correct policy number
  • The name of the insured/policyholder NOT the leaseholder or tenant
  • Your relationship to the policyholder (i.e. lessee)
  • The date of the incident
  • A description of what has occurred as possible, including what has been lost/damaged, which should be as full as possible
  • Information about any estimates/invoices that may already have been obtained
  • The contact name and telephone number of the person who will be handling the claim
  • Whether there are any other insurances in place that may cover the loss

We hope that clarifies things but if you have any queries about a claim on a 1st Sure Flats Insurance policy then please get in touch and let our dedicated team help.   You can contact us by calling 0345 370 2842 or if you’d like a free, no-obligation flats insurance quote then please click here.

1st Sure Flats Insurance Claims Help

1st Sure Flats 2013 PMA Award